Shipping policy

Last Updated: September 15, 2026

Thank you for shopping with Poroadlube.

This Shipping Policy applies to eligible orders placed through www.poroadlube.com.

For purposes of this policy, “business days” means Monday through Friday, excluding U.S. federal holidays, unless otherwise stated.

1. Shipping Destinations

Poroadlube primarily serves customers in the United States and also offers shipping to selected international destinations, including certain destinations in Europe and other regions, where available.

Shipping availability is determined by the destination entered during checkout, product availability, applicable restrictions, and available delivery services.

If a destination cannot be selected or no shipping option is displayed during checkout, we are unable to ship the applicable order to that destination at that time.

Availability may change based on carrier services, operational requirements, applicable laws or restrictions, and other relevant factors.

We do not knowingly ship where doing so would violate applicable trade restrictions, export controls, sanctions, or other laws.

2. Order Processing

Our standard processing time is 1–3 business days.

Processing generally begins after the order is successfully placed and any necessary payment, address, inventory, fraud-prevention, or security review has been completed.

Orders placed outside our regular processing schedule generally begin processing on the next available business day.

Public holidays, promotions, unusually high order volume, payment reviews, address verification, inventory issues, or other circumstances may require additional processing time.

Our customer support schedule is separate from our processing schedule. Customer support may be available on Saturday even when orders are not being processed.

3. Unavailable Items

If an item becomes unavailable after an order is placed, we will make reasonable efforts to contact you.

Depending on the circumstances, we may ship available items and refund unavailable items, offer an alternative with your agreement, or cancel and refund the affected item or order.

4. Shipping Methods

For eligible U.S. orders, Standard Shipping is generally available.

International shipping methods vary by destination.

The carrier, shipping method, charge, and available delivery information may vary based on the destination, package, and services available at checkout.

5. Estimated Delivery

United States

• Processing: 1–3 business days
• Shipping Transit: 6–9 business days
• Estimated Total Delivery: 7–12 business days

International

International delivery times vary by destination, carrier, customs processing, local delivery services, and other relevant factors.

Where available, estimated delivery information will be displayed during checkout.

All delivery timeframes are estimates and are not guaranteed delivery dates.

Where applicable law provides cancellation, refund, or other remedies for delayed shipment or delivery, those rights remain unaffected.

6. Shipping Costs

For eligible U.S. orders that qualify for Free Standard Shipping, the Standard Shipping charge displayed during checkout will be $0.00 USD.

Any applicable eligibility requirement, such as a minimum purchase amount, will be disclosed before payment.

Poroadlube does not charge a separate handling fee on orders that qualify for Free Standard Shipping.

International shipping charges vary by destination and available service and will be displayed during checkout where applicable.

The shipping method and charge accepted during checkout apply to the specific order.

7. International Duties and Taxes

International shipments may be subject to customs clearance, import duties, VAT, GST, import taxes, brokerage fees, customs-processing fees, or other charges.

For certain destinations, applicable duties and taxes may be calculated and collected during checkout.

Where they are not collected during checkout, additional import charges may be payable to the carrier, customs authority, or another applicable party before or upon delivery.

Unless checkout expressly indicates that applicable import charges have been collected or included, customers should be aware that additional charges may apply.

Customers are responsible for complying with applicable import requirements.

Customs processing may delay delivery.

If an international shipment is refused, unclaimed, or returned because required import charges or requirements were not completed, we will review the circumstances under this policy, our Return & Refund Policy, and applicable law.

8. Order and Shipping Confirmation

After an order is placed, we normally send an order confirmation to the email address provided during checkout.

An order confirmation means that we received the order; it does not mean the order has shipped.

After transfer to the carrier, we normally provide tracking information when available.

Tracking generally begins updating approximately 24–48 hours after the carrier receives the package, although additional delays may occur.

9. Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

Incorrect or incomplete information may cause processing delays, delivery failure, return to sender, or package loss.

Contact support@poroadlube.com as soon as possible if an address needs correction.

Address changes cannot be guaranteed once processing has begun or the order has shipped.

10. Order Changes and Cancellations

Contact us as soon as possible to request a change or cancellation.

We will make reasonable efforts to assist, but cannot guarantee changes or cancellations after processing or shipment begins.

If cancellation is no longer possible, an eligible return may be requested after delivery under our Return & Refund Policy.

11. Delivery Attempts

Carrier procedures vary. A carrier may attempt redelivery, leave instructions, hold a package for pickup, request a signature, or use another permitted delivery procedure.

12. Delayed Shipments

Delays may occur due to weather, holidays, transportation disruptions, customs, high shipping volume, carrier operations, or circumstances outside our reasonable control.

If your order has not arrived after the estimated delivery period, contact us with your order number and tracking information.

13. Delivered but Not Received

If tracking shows delivery but you cannot locate the package, verify the delivery address, check possible delivery locations, household members, neighbors or building staff where appropriate, review any carrier delivery confirmation, and contact the carrier.

If the package remains missing, contact us.

Poroadlube does not automatically deny assistance solely because tracking shows a package as delivered.

14. Lost Packages

If a package appears lost in transit, contact us with your order and tracking information.

Depending on the circumstances and applicable law, resolution may include carrier investigation, replacement, refund, or another appropriate solution.

15. Failed Delivery and Returned Packages

Packages may be returned because of incorrect addresses, failed delivery attempts, refusal, failure to collect, unpaid import charges, or carrier-related issues.

Customer-caused returns may require additional shipping costs for reshipment. Any such charge will be disclosed before reshipping.

If Poroadlube or the carrier is responsible for the failed delivery, we will review the circumstances and provide an appropriate resolution.

16. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly.

Contact us as soon as possible, preferably within 48 hours after delivery, if an item is damaged, defective, incorrect, or missing.

Include your order number, checkout email, description, and relevant photographs.

The 48-hour recommendation does not reduce our 30-day return period or any rights under applicable law.

17. Shipping Responsibility

Shipping issues are reviewed based on shipment status, carrier records, customer-provided delivery information, circumstances, applicable policies, and applicable law.

A delivered tracking status does not automatically prevent assistance with a qualifying delivery issue.

Nothing in this policy limits consumer rights that cannot legally be waived.

18. Returns and Shipping

Shipping-related returns and refunds are also governed by our Return & Refund Policy.

Customers generally pay return shipping for eligible standard returns.

Where an item is damaged, defective, incorrect, or materially different from what was ordered, Poroadlube may provide a prepaid return method, reimburse reasonable return costs, replace the item, refund the order, or provide another appropriate solution.

We charge no restocking fee for eligible returns.

Eligible standard returns must generally be requested within 30 days after delivery.

The correct return address will be provided or confirmed during the return authorization process. Our business address must not automatically be used as a return address.

19. Changes

We may update this policy to reflect changes in our shipping practices, destinations, carrier arrangements, operations, or applicable requirements.

The revised version and updated date will be posted on this page.

20. Contact

Poroadlube
www.poroadlube.com
support@poroadlube.com
+1 252-429-7224

Business and Contact Address:
6035 Bassetdale Ln
Houston, TX 77084
United States

Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM CT
Sunday: Closed

We generally respond within 1–2 business days.