Refund policy

Last Updated: September 15, 2026

This Return & Refund Policy applies to eligible purchases made through www.poroadlube.com.

“Business days” means Monday through Friday, excluding U.S. federal holidays.

1. 30-Day Return Window

Eligible standard returns must generally be requested within 30 days after the carrier-marked delivery date.

Additional mandatory consumer rights may apply depending on where you live.

2. Return Eligibility

To qualify for a standard return, merchandise generally must be:

• Unworn and unused
• Unwashed
• Unaltered
• In substantially the same condition in which it was received
• Free from stains, odors, makeup, deodorant marks, pet hair, or other signs of use
• Returned with original tags, packaging, accessories, or components where applicable
• Accompanied by proof of purchase or sufficient order information

Product-specific conditions or lawful exceptions may apply.

3. Starting a Return

Contact support@poroadlube.com before sending a return.

Include:

• Order number
• Email address used during checkout
• Item(s) you wish to return
• Reason for the return
• Photographs where relevant

Returns require prior authorization.

After approval, we will provide or confirm the applicable return instructions and return address.

Do not send returns automatically to our business address.

4. Return Method

Authorized returns are generally made by mail.

Follow the return instructions provided by customer support.

For customer-paid returns, we recommend using a trackable shipping service and retaining proof of shipment.

Poroadlube is not responsible for customer-paid returns sent to an unauthorized or incorrect address, subject to applicable law.

5. Return Shipping Costs

For standard returns based on preference, fit, size, color, or change of mind, customers are generally responsible for return shipping costs.

If merchandise is damaged, defective, incorrect, or materially different from what was ordered, contact us before returning it.

Where Poroadlube is responsible, we may provide a prepaid return method, reimburse reasonable return shipping costs, replace the item, issue a refund, or provide another appropriate resolution.

Do not independently purchase return postage expecting reimbursement unless instructed to do so.

6. Damaged, Defective, Incorrect, or Missing Items

Inspect your order promptly after delivery.

If an item is damaged, defective, incorrect, or missing, contact us as soon as possible, preferably within 48 hours after delivery.

Provide your order number, checkout email, description, and relevant photographs.

The 48-hour recommendation helps us investigate shipping and product issues but does not reduce the 30-day return period or mandatory rights under applicable law.

7. Non-Returnable Items

Unless otherwise required by applicable law, we may decline returns of:

• Worn, washed, used, or altered merchandise
• Items damaged through customer misuse
• Items with stains, odors, makeup, deodorant marks, pet hair, or similar signs of use
• Items missing required tags, accessories, or components
• Items clearly identified as Final Sale or non-returnable before purchase
• Other products specifically identified as non-returnable before purchase where permitted by law

This section does not limit rights relating to defective, non-conforming, misdescribed, or incorrect goods where applicable law provides otherwise.

8. Exchanges

Direct exchanges are not guaranteed.

For standard size, color, or preference changes, the fastest option may be to return the eligible item and place a new order.

For damaged, defective, or incorrect items, contact us before placing a replacement order.

9. Inspection

After an authorized return is delivered to the designated return location, we generally inspect it within 1–3 business days.

We may contact you if additional information is required.

10. Refund Processing

After an eligible return has been received, inspected, and approved, Poroadlube generally processes the refund to the original payment method within 1–3 business days.

Your bank, card issuer, payment service, or other financial provider may require additional time before the refund appears in your account.

Applicable taxes will be refunded as required by law.

Buy-now-pay-later or other third-party payment arrangements may also be subject to the provider's processing procedures.

11. Late or Missing Refunds

If we have confirmed that a refund was issued but it has not appeared, first check with your bank, card issuer, or payment provider.

If the refund still cannot be located after the provider's normal processing period, contact us at support@poroadlube.com.

12. Partial or Declined Refunds

A refund may be reduced or declined where permitted by law if returned merchandise does not meet the applicable return conditions.

Where appropriate, we will explain the basis for the decision.

If a declined-return item remains in our possession, contact us regarding available next steps.

13. Original Shipping Charges

Original shipping charges are generally non-refundable for standard preference-based returns, except where required by applicable law.

If the return results from an error for which Poroadlube is responsible, or applicable law requires otherwise, appropriate shipping charges will be addressed accordingly.

If an order received free standard shipping, there is no separately paid standard shipping charge to refund.

14. No Restocking Fee

Poroadlube does not charge a restocking fee for eligible returns.

15. International Returns

Eligible international returns are generally subject to the same 30-day standard return period.

Customers may be responsible for international return shipping, customs charges, duties, taxes, or other third-party charges associated with a standard return, except where Poroadlube is responsible or applicable law requires otherwise.

Contact us before sending any international return so that we can provide or confirm the appropriate return instructions.

16. Statutory Withdrawal and Consumer Rights

Customers in certain jurisdictions may have statutory cancellation, withdrawal, conformity, refund, repair, replacement, or other consumer rights in addition to our standard return policy.

For eligible consumer purchases in the European Union, applicable law generally provides a 14-day right of withdrawal for qualifying distance purchases, subject to applicable exceptions and requirements.

Where applicable, the statutory withdrawal period is separate from and is not reduced by our voluntary 30-day return policy.

Customers wishing to exercise a statutory withdrawal right should notify us within the applicable statutory period using support@poroadlube.com or another withdrawal method we make available where required by law.

Where applicable law requires an electronic withdrawal function or other specific withdrawal mechanism, Poroadlube will make the required method available to eligible customers.

Unless Poroadlube is responsible for the return or applicable law provides otherwise, the customer may be responsible for the direct cost of returning merchandise.

Any required reimbursement, including treatment of standard outbound delivery charges, will be handled in accordance with applicable law.

Nothing in this policy limits rights relating to defective or non-conforming goods or any other consumer right that cannot legally be waived.

17. Business and Return Address

Business and Contact Address:
6035 Bassetdale Ln
Houston, TX 77084
United States

This business address is not automatically our return address.

The correct return address will be provided or confirmed after your return request is authorized.

Please do not send merchandise to the Houston business address unless customer support specifically confirms that address in your return instructions.

18. Changes

We may update this policy from time to time. Revised terms and the updated date will be posted on this page.

Changes will not limit rights that arose before the change where prohibited by applicable law.

19. Contact

Store: Poroadlube
Website: www.poroadlube.com
Email: support@poroadlube.com
Phone: +1 252-429-7224

Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM CT
Sunday: Closed

We generally respond within 1–2 business days.